Help.
Start with the FAQ. If you can't find what you need, talk to us — we read every message and reply within 48 hours.
Letters, Pen Friend, Companion, safety, privacy, invites — the common questions, answered.
Open →Save an anonymous writer as a Pen Friend so future letters group together — only you see it.
Open →Best Friend, Mentor, Guide and more. Private, pay-as-you-go, exact-cost billing.
Open →Opt-in connections, mutual identity reveal, and optional address sharing — both sides always in control.
Open →Bug, account issue, feedback, or something we missed? We reply within 48 hours.
Open →Report a harmful letter, a vulnerability, or a suspended-account question.
Open →Terms, privacy policy, cookies, and how we handle your data.
Open →WCAG 2.2 AA commitments, supported assistive tech, and how to report a barrier.
Open →If you are in crisis
If you are thinking about hurting yourself or someone else, please reach out. You are not alone, and these lines are free and confidential.
- US988 Suicide & Crisis LifelineCall or text 988
- UK & IESamaritansCall 116 123
- INiCall India+91 9152987821
- Globalfindahelpline.comfindahelpline.com
Not in any of these regions? findahelpline.com lists vetted free helplines in 130+ countries.